How Can We Help?

We make printing easy. From finding the right toner to offering quick support, our team is here to keep your work running without hassle.

Getting Started

How It Works

  • There are 3 ways to ask for a quote. You can either fill out the form, send in images, or upload an inventory list of your toners. Please include product details such as the brand name, toner model, quantity, and condition for an accurate quote.
  • Double-check all the details, so that there won't be any hold-ups with your quote. Then just hit the submit button, sit back and relax!
  • We'll review your submission, and then one of our team members will get back to you with an offer you can't refuse. Confirm the details and our representative will get on with processing your order.

Create an Account

  • Sign up with Toner Connect, and see how easy it is to sell your toners, literally. To save you time from having to fill out long forms, we provide four options to quickly get started: Sign up using Google, Facebook, Linkedin, or by email.

Verifying Your Account

  • If you haven't received the verification link in your email, chances are it landed in your spam folder. Please check your spam folder incase it ended up in there. Otherwise, please inform one of our customer reps, and we'll happily enable the account for you.

Toner Model Finder

  • Before you send your items, you'll need to locate your toner model number. Having trouble? The guide below outlines where to find them across a number of popular cartridge models.
Dell
Hp
Panasonic
Sharp
Xerox
Canon
Konica Minolta
Kyocera
Toshiba
Ricoh
Lexmark
Brother

Packing

Before Packing My Items

How Should I Package My Items?

  • Getting your unused toner cartridges through to us isn't too complicated a process, although there are a few pitfalls to avoid.
  • Firstly, we'll unfortunately have to turn back any products that haven't been properly packed into shipping boxes. Why? We need to make sure they arrive in good condition, and given how fragile they can be, good quality packaging is a must.
  • Secondly, we ask that you don't remove the original brand labels and stickers on the packaging. If so, the products may lose value… and no one wants that!

Leave The Labels

  • We like labels. We collect them. Please don't remove any of them!
  • That includes any shipping labels or tape on the box. We're well-versed in professionally removing these to prevent as much damage as possible.

No Graffiti

  • The shipping process is more about what you shouldn't do than what you should!
  • Please don't write on or mark the toner box, especially on the UPC code. One word scrawled in the wrong place could result in a smaller pay day.

Keep It Intact

  • We might sound like a broken record, but this is another no-no.
  • Please don't cut out any part of the box, particularly the section with the UPC code. This may also decrease the value of your items.

Packing My Items

Overbox Please

  • Don't forget to overbox your items, so they aren't damaged when they arrive. Any toners shipped by themselves without a box will automatically be rejected.

Shipping

Prepaid Shipping Labels

  • You can print out prepaid shipping labels after you accept our offer. Simply login to your account, and click on "Accept Offer". Then just follow the on-screen instructions on the next page, and it'll show you how to print out your labels for shipment.

Lost Packages / Claims

  • If your package is lost or missing, we'll contact UPS on your behalf to inquire about the shipment. If a UPS claim needs to be filed, we'll take the necessary steps to have it resolved for you. From our experience, UPS claims typically take anywhere from 15-60 days to reach a resolution.

Box Conditions

Accepted Items

A Condition (Perfect) Toners:

  • Sealed box with no Cosmetic damage

B Condition (Good) Toners:

  • Sealed Box with Minor Damages (Small Rip, Pen Markings, Writing)

Not Accepted

C Condition (Bad) Toners:

  • Sealed Box with Heavy Damages (Holes, Dents, Rips, Tears)

Open Box/Generic Toners:

  • Any items where the factory seal is broken (i.e. open box sealed bag, open box open bag, pull tab removed) cannot be accepted. We do not accept any compatible or remanufactured toners.

Missing Holographic Stickers:

  • Most OEM brands place holographic stickers on their products. It is extremely important for these to be intact as this is one of the only ways to verify the authenticity of the product. If an item does not have a holographic sticker, or the sticker is damaged, it may be subject to refusal.

Inspection

Inspection Process

  • Once your shipment arrives, all items will undergo inspection by our TC Inspection Team. Each item will be carefully examined to confirm accuracy of brand, toner model, quantity, and condition it was initially described to be. Inspection usually takes up to 1 business day after delivery. Once inspection is complete, you will be notified via email with more details.

Modified Orders

  • If the Inspection Team finds discrepancies regarding your order, a detailed report of the findings will be posted in your account for review. And your original order will be modified to reflect the actual items received.
  • If you send additional items that were not listed in your original quote, we'll review them during our inspection. If the items are accepted (new, unused, and OEM), we will add them to your order and credit you based on our current buyback rates. If the items are not accepted (e.g., used, opened, remanufactured, or expired), they will be returned to you upon request within 3 business days of inspection. If no request is made, they will be disposed of.

Payment

Payout Options

1. What payout options does Toner Connect offer?
  • Zelle – Fast and secure, typically within minutes.
  • PayPal – Instant transfers to your PayPal account. Please note: PayPal charges a 3% transaction fee, which is deducted from your payment. This fee is not covered by Toner Connect.
  • Digital Check – Emailed to you and can be printed or deposited electronically.
  • Paper Check – Mailed to your preferred address via USPS.
2. How fast will I receive my payment?
  • Zelle: Processed on the same business day your items are received and inspected.
  • Paypal: Prepaid before you ship. To avoid delays, please ensure your Paypal account is active and verified. Due to an increase in scams, we may request additional proof of account ownership for verification prior to payment.
  • Digital Check: Emailed via checkbook.io on the same business day your items are received and inspected.
  • Paper Check: Mailed within 1 business day after inspection. Estimated delivery time is 7-10 business days, depending on USPS.
3. Is there a fee for any of the payout methods?
  • All of our payout methods are free except for PayPal, which deducts a 3% transaction fee from the payment amount. This is a fee charged by PayPal, not by Toner Connect.
4. What if I want to change my payout method after submitting my order?
  • If your order hasn't been processed yet, we may be able to update your payout preference. Please contact our team thru live chat, email us at info@tonerconnect.net, or call us at 833-866-3703 as soon as possible.
5. What if I don't receive my payment?
  • If you haven't received your payment within the expected timeframe, please reach out to us. We'll promptly investigate and resolve any issues.

Refunds

  • If you were paid via Paypal and a refund is due, log into your paypal account at www.paypal.com to submit a refund. You will need to locate the original transaction to "Issue a Refund". Please do not resend the money back as a new transaction, or Paypal will charge additional fees.

Credits

  • If our Inspection Team finds that your order contains more items than we originally quoted you for, we'll send you payment for the extras based on current buyback rates of those models.

Penalties

Non-Shipping after Paypal Payment

  • Our customers trust us with their items, and we trust our customers to ship on time. If two consecutive orders are not shipped on time, your account will be locked. If an extension is needed for any reason, please reach out to us at info@tonerconnect.net.

Fraudulent Activity

  • If we suspect any fraudulent activity, your account will be locked. Your account and IP address will be permanently banned from our site.

Returns

Returning Non-Accepted Items

  • If you'd like your non-accepted items to be returned, please send us a prepaid shipping label to have them sent back to you. Toner Connect does not cover return shipping costs if the seller sends items that we clearly informed we don't accept. If we find that an oversight occurred due to reasons beyond the seller's fault, Toner Connect will make an exception to return items at our own expense.

Order Updates

Order Tracking

  • All orders can be tracked from start-to-finish, so you're always in the know of what's happening with your items. You can check the progress of your orders by logging into your account and viewing the dashboard. For a more detailed report, just click on the "Order Summary" tab on the dashboard to view the status of each individual order.

Deadlines

  • We pride ourselves on setting and maintaining the ultimate standard of excellence our customers have come to expect from us. To ensure the fastest processing times and avoid logistical congestion, all customers must ship within 72 hours after our offer has been accepted.

Enabling / Disabling Orders

  • If your offer/order has been disabled, chances are the deadline has already past. To re-enable your offer/order, please reach out to us at info@tonerconnect.net with your ID number for reactivation.